Overview #
The “Start IVR Trigger” in HighLevel enables you to create and manage interactive voice response (IVR) systems within your workflows. This trigger allows you to initiate a multi-step voice menu that guides callers through various options, ensuring they reach the correct department or receive the desired information efficiently. Voicemail cannot be tracked using IVR trigger
Trigger Name #
Start IVR Trigger
Trigger Description #
The Start IVR Trigger is designed to launch an IVR sequence when a specified event occurs, such as an inbound call to your business to the IVR phone number. This trigger helps automate the routing of calls, allowing callers to interact with pre-recorded voice prompts and navigate through options using their phone keypad.
How to Configure #
Step by Step Guide
- Choose the Action Type: Select “Start IVR Trigger” from the list of available triggers.
- Name Your Action: Enter a descriptive name for the workflow trigger name, such as “Trigger IVR call”.
- Configure the trigger to be activated by an inbound call and choose the phone number.
- Add custom fields in filters as required.
- Save and Activate: Save the trigger and activate it to start using the IVR system for inbound calls.
Note : Once a phone number is mapped to a IVR workflow it cannot be mapped to any other IVR workflow
Example #
Scenario: You want to set up an IVR system that directs callers to the correct department within your company.
- Create Workflow Trigger:
- Set the “Start IVR” trigger to activate when any inbound call is received on your main business line.
- Choose Tigger name and filters.
- Within the Filters, add an inbound phone number for which the IVR will get activated.
- Save and Activate:
- Finalize your IVR setup and activate the workflow. Now, any inbound calls will trigger the IVR system.
