How to fix when the Review Request Email is not sending

https://www.loom.com/embed/b9e7e020abe6409e8a8df446a22dc708

Once you are in the location subaccount: #

1. Check what SMTP they are using, if info@saleskaki.com is connected in the SMTP integration, the user needs to log in as info@saleskaki.com and send the review request.
2. Check if the Email content has any Custom Values and check if they look good.
3. If they use Mailgun, there might be a delay.

Article mentioned #

Limitation of using SMTP when emails are not sending:
https://saleskaki.com/knowledge-base/limitation-of-using-smtp-when-emails-are-not-sending/

Reviews, Review Requests, and the SalesKaki Review Widget:
https://saleskaki.com/knowledge-base/reputation-management-how-to-customize-the-review-request-messages-sms-email/