If you received an email with a subject that says “A Facebook Token Has Expired In Your HighLevel Account”, this means that the Facebook integration for one of your accounts has become disconnected.
To reconnect: #
- Select the account indicated in the email you received from the “Switch To An Account” dropdown
- In the left hand side-bar, scroll down and click “Settings”
- From the menu at the top of the screen, click “Integrations”
- Click the “Connect” button under the Facebook icon
- In the window that pops up, continue as yourself, select the Facebook page that you want to connect then click the “Connect Page” button
Why Did This Connection Break? #
There are several reasons that could cause an integration to break. The most common are:
- A user changes their password
- The Facebook token naturally expires after a period of time
- A user de-authorizes your app
- A user logs out of Facebook
- A user changes page permission or adds/removes a user
- A virtual assistant in another country logs in without using a VPN
