Overview #
The End Call (IVR) action allows the IVR system to immediately disconnect a call. Alternatively, you can choose to play a final message or custom audio before ending the call. This is useful when you want to wrap up an IVR interaction or provide an informational message before disconnecting.
Action Name #
End Call
Action Description #
The End Call (IVR) action disconnects a call immediately. Optionally, users can configure a custom message or audio to be played before ending the call. This feature is useful for delivering a final message or confirmation to the caller before disconnection.
Action Details #
How to Configure #
- Action Name: Set a name for this action to identify it within your workflow.
- Add Voice Instructions: Enable this toggle if you want to provide a final message before the call ends. Otherwise, the call will disconnect immediately.
- Say or Play Message: Select whether to use a text-to-speech message (“Say a message”) or an uploaded audio file (“Play audio file”).
- Text to Say: If “Say a message” is selected, enter the text to be spoken to the caller.
- Language: Choose the language for the text-to-speech message.
- Message Voice: Select the voice type (Man or Woman) for the text-to-speech message.
- Number of Loops: Specify how many times the message should be repeated (default is 1).
| Field Name | Description | Mandatory |
| Action Name | Name for this action in the workflow | Yes |
| Add Voice Instructions | Toggle to enable or disable adding a final message before ending the call | No |
| Say or Play Message | Choose between “Say a message” or “Play audio file” to deliver the final message | No |
| Text to Say | Input the text that will be converted to speech and played to the caller | No |
| Language | Select the language of the text-to-speech voice | No |
| Message Voice | Choose between “Man” or “Woman” for the text-to-speech voice | No |
| Number of Loops | Number of times to loop the final message (Default is 1) | No |
Example #
Scenario: At the end of a customer service call, you want to confirm that the system is going to disconnect and thank the customer for their call.
- Action Name: End IVR Call
- Add Voice Instructions: Enabled
- Say or Play Message: Say a message
- Text to Say: “Thank you for calling ABC Services. Your call will now end.”
- Language: English (US)
- Message Voice: Woman
- Number of Loops: 1
When configured, the system will play the message and then disconnect the call automatically.
Additional Notes: #
- If Add Voice Instructions is disabled, the call will end immediately without any final message.
- Using text-to-speech can be effective for providing dynamic, real-time information before ending a call.
