Overview #
The Google My Business (GMB) action allows you to send messages to contacts via Google My Business messaging, providing a direct way to engage with your customers. This action can be configured to send personalized messages using custom values and trigger links.
Action Name #
GMB (Google My Business)
Action Description #
This action sends a message to a contact through Google My Business, enabling you to communicate directly via GMB’s messaging platform. It supports custom values and clickable trigger links, making your messages interactive and personalized.
Action Details #
| Field | Description | Mandatory |
| Action Name | The name of the action. Default is “GMB”. | Yes |
| Message | The body of the message to be sent. Supports text, custom values, and trigger links. | Yes |
How to configure #
- Action Name: Enter a name for the action. By default, it’s set to “GMB”.
- Message: Write your message in the text box. You can use:
- Custom Values: Click on the
{}icon to insert custom values such as contact details, appointment information, or other dynamic data points. - Trigger Links: Use the link icon to add predefined links, which can be selected from the list. These links will be clickable in the GMB message.
- Custom Values: Click on the
Example #
To use the GMB action effectively, consider the following workflow configuration:
- Trigger: Choose a relevant trigger such as “Appointment Reminder”.
- Action: Set the GMB action with a message like:
- Message: “Hello {{contact.name}}, this is a reminder for your upcoming appointment on {{appointment.date}}. If you have any questions, please let us know!”
- Use the
{}icon to insert custom values like contact name and appointment date.
By setting up the action this way, you ensure that each contact receives a personalized reminder through Google My Business, making your interactions more meaningful and engaging.
